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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new JENN-AIR
®
appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR
®
designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JennAir (1-800-536-6247)
Our consultants provide assistance with:
■ Features and specification on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Jenn-Air designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance:
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Please include a daytime phone number in your correspondence.
In Canada
Call the Jenn-Air Customer eXperience Centre toll free:
1-800-807-6777
Our consultants provide assistance with:
■ Use and maintenance procedures.
■ Repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance:
If you need further assistance, you can write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
1901 Minnesota Court
Mississauga, ON L5N 3A7
Web address: www.jennair.ca
Please include a daytime phone number in your correspondence.
Accessories
Broiler Pan Kit
Order Part Number W10123240
JENN-AIR
®
COOKING APPLIANCE WARRANTY
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or
furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for factory
specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Jenn-Air designated
service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used
in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of
original purchase date is required to obtain service under this limited warranty.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions
attached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components (if applicable to the
product) if defective in materials or workmanship:
■ Electric element
■ Touch Pad and microprocessor
■ Glass ceramic cooktop: if due to thermal breakage
■ Electronic controls
■ Magnetron tube
■ Sealed gas burners
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