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70 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooking
A: Yes. The convection fan or heater element may get a little wet during cleaning. However, direct spray
onto the broil burner and heater elements is not necessary because these are self-cleaning during
regular use.
Q: Do I need to use all 1 ¼ cups (10 oz or 300 ml) of water for EasyClean?
A: Yes. It is highly recommended that 1 cup (8 oz or 240 ml) of water be sprayed or poured on the
bottom and an additional ¼ cup (2 oz or 60 ml) of water be sprayed on walls and other soiled areas to
fully saturate the soils for better cleaning performance.
Q: I see smoke coming out of my oven range’s cooktop vents during EasyClean. Is this normal?
A: This is normal. This is not smoke. It is actually water vapor (steam) from the water in the oven cavity.
As the oven heats briefly during EasyClean, the water in the cavity evaporates and escapes through
the oven vents.
Q: How often should I use EasyClean?
A: EasyClean can be performed as often as you wish. EasyClean works best when your oven is LIGHTLY
soiled from such things as LIGHT grease splatter and small drops of cheese. Please refer to the
EasyClean section in your owner's manual for more information.
Q: What is required for EasyClean?
A: A spray bottle filled with 1¼ cups (10 oz or 300 ml) of water, a plastic scraper, a non-scratch scrubbing
pad and a towel. You should not use abrasive scrubbers such as heavy-duty scouring pads or steel
wool.
Q: Can I run the EasyClean cycle on both of my ovens at once?
A: Yes. You can run the EasyClean cycle on both ovens at the same time. Some oven surfaces will be hot
after the cycle completes running. Avoid leaning or resting on the oven door glass while cleaning the
oven cavities.
You cannot run the Self Clean cycle on both ovens at the same time.
Problem Possible Cause & Solution
Top burners do not
light or do not burn
evenly.
The electrical plug is not inserted properly.
• Make sure that the electrical plug is inserted into a live, properly grounded outlet.
Electrode area is not clean.
• Remove the burners and clean them. Check the electrode area for burnt on food or grease.
See "Cleaning Burner Heads/Caps" in the MAINTENANCE chapter.
Burner parts are not installed properly.
• Make sure that the burner parts are installed correctly. See "Removing and Replacing the
Gas Surface Burners" in the MAINTENANCE chapter.
Burners are not
lighting properly
after cleaning the
cooktop surface.
Burner heads and caps are not completely dry or properly positioned.
• Make sure that the burner heads and caps are completely dry and properly positioned.
Burner flames are
very large or yellow.
It may be due to improper installation or setting.
• If the range is connected to LP gas, contact the technician who installed your range or
made the conversion.
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