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exchange of the in-warranty Unit for a refurbished/re-certified Unit in lieu of the in-home service
visit.
• TCL is not responsible for transportation costs for warranty coverage, including but not limited to
Unit repair or replacement, to the Authorized TCL Service Center or TCL-designated address.
However, TCL will pay for return shipping to a United States address only. TCL will provide
instructions for packaging and shipping the Unit to the Authorized TCL Service Center or TCL-
designated address.
Units that are improperly packed and damaged during shipping are not
covered under your limited Product warranty.
• Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which
is evidence that the Product is within the warranty period must be presented to obtain warranty
service.
• In the event that a Unit is to be replaced, a picture of the back of the Unit showing the model and
serial number and picture of the Product issue itself may be required.
• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN
AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME
REPAIR/REPLACEMENT/RENTAL SERVICES.
What your warranty does not cover
• A Unit sold in “As-Is”, “Used”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished”,
condition or with faults.
• Damage caused by transportation or handling, including damage during shipment from a Retailer
(please contact your Retailer for assistance).
• Extended Service Plans purchased from Retailers. Please contact your Retailer for assistance.
• Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your
Unit. Any additional information should be obtained from your Authorized Dealer).
• Service calls to your home for delivery or pick-up, installation, instruction, replacement of house
fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
• Installation and related adjustments, or damage resulting from installation.
• Damage resulting from non-approved installation or repair methods.
• Failure of the Product to perform due to signal reception problems not caused by your Unit, or
due to power failures or interruptions, or inadequate electrical service.
• Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage,
mishandling, faulty installation, inadequate electrical wiring, or power line surges.
• Damage caused by operating the Product in a corrosive or wet atmosphere.
• Markings or images on the television’s panel resulting from viewing fixed images (including but
not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen
locations from banners, video games, or certain broadcast networks).
• Units that have original factory serial numbers that are unreadable or missing, or that have been
changed, defaced, or altered in any manner.
• Batteries.
• A television that has been modified or incorporated into other Products, or that has had the serial
number removed or altered.
• Use of accessories or components that are not compatible with this Product.
• A Unit purchased or serviced outside of the United States.
• Costs of shipping the Unit to the Authorized TCL Service Center or TCL-designated address. TCL
will pay for return shipping to the customer to a United States address only.
• Acts of nature or God (as illustrative examples and for the avoidance of doubt, such acts of nature
or God include but are not limited to damage caused by earthquakes, fires, lightning, or flood
whether caused by nature or humans).
• Special, incidental, or consequential damages.
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