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7
Storage & Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the
UPS. Press and hold the ON/OFF button for one second. Your UPS will be completely turned off
(deactivated), and will be ready for storage. If you plan on storing your UPS for an extended
period, fully recharge the UPS batteries every three months. Plug the UPS into a live AC outlet,
turn it on by pressing and holding the ON/OFF button for one second, and allow the batteries to
recharge for 24 hours. If you leave your UPS batteries discharged for a long period of time, they
will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with
shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp
Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose a
copy of your sales receipt. Return the product for service using an insured carrier to the
address given to you when you request the RMA.
15-06-324-9334A3.indb 7 8/6/2015 4:23:09 PM
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