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12
TROUBLESHOOTING
WARNING: If the problem persists even if you have applied the steps in this section, please
contact Customer Service or an Authorized Service Provider.
The appliance is not plugged in.
Insert the plug in an grounded wall socket.
Use the Temp/Time button to set the
cooking time.
Cook timer is not set
The basket is not placed into
the appliance properly.
There is too much food in the
basket
The set temperature is too low.
Press the Temp/Time button to set the
proper cooking temperature.
The cooking time is too short.
Ingredients that lie on top of or across each
other (e.g. fries) need to be shaken
halfway through the preparation time.
Items in the cooking basket where
not shaken/flipped.
The ingredients
are fried unevenly
in the air fryer.
Fried snacks are
not crispy when
they come out of
the air fryer.
Basket cannot be
inserted into the
appliance properly.
White smoke
comes out of
the appliance.
You are preparing greasy
ingredients.
The basket contains grease
residues from previous use.
Fresh fries are
fried unevenly
in the air fryer.
Fresh fries are not
crispy when they
come out of the air
fryer.
Potatoes/french fries are not
fresh.
Too much water in the French
fries, or not enough oil on them for
proper cooking.
Make sure you dry the french fries properly
before adding the oil.
Cut fries smaller and/or add slightly more oil
for a crispier result.
Too much starch on the outside of
the french fries .
Use fresh potatoes and make sure they stay
firm during frying
Rinse fresh cut French fries to remove starch
before cooking.
Greasy food may leak oil on the bottom of the
basket. The oil may smoke and cause the
basket to heat up.
White smoke is caused by grease heating up in
the basket. Make sure you clean the rack and
basket properly after each use.
The basket is overfilled. Do not fill the basket beyond the 'Max' line.
Food item being cooked is meant to
be deep fried
Lightly brush some oil onto the food for a
crispier result.
Put smaller batches of ingredients in the
basket. Smaller batches are fried more evenly
Slide the basket into the appliance properly.
The air fryer does
not work.
The ingredients fried
in the air fryer are
not completely
cooked.
PROBLEM POSSIBLE CAUSE SOLUTION
Press the Temp/Time button to set the
proper cooking time.
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