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Troubleshooting en
41
Fault Cause and troubleshooting
The display goes out
and Start/ Reload
flashes.
Energy-saving mode is active
▶ Press any button.
a The symbol lights up again.
"E:36 / -10" Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page37
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page15
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
→"Cleaning the drain pump", Page39
"H:32" The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶ Clean the filters in the water inflow.
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