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18
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call.
Trouble
Cause
Solution
The unit fails to start up
Power supply failure
Connect the unit to a live socket and
turn it on.
Water-full and its icon lighting
Drain the water stored in the unit.
Ambient temperature too low or low high
It is recommended to use this unit
between 5-35℃.
The room temperature is lower than the set
temperature in cooling mode
Change the set temperature.
Bad cooling
There is direct sunlight
Close the window curtain.
The doors and windows are open, the room is
crowded or there are other heat sources
Close the door and window, remove
other heat sources, and add new
air-conditioners.
Dirty filter
Clean or replace the filter mesh.
Air inlet or air outlet clogged
Remove the obstruction.
High noise level
The unit is being placed at uneven surface.
Put the unit at a flat and firm place (may
reduce noise) .
The compressor does not
work
Initiation of overheat protection.
Wait for 3 minutes until the
temperature decreases, the unit
will re-start automatically.
The remote control does
not work
Too long distance.
Bring the remote control close to the Air
conditioner and ensure airs at signal
receptor on unit.
The remote control didn’t aim at signal.
receptor on unit.
The batteries have no electricity. Replace the batteries.
“E1” code displays
Room temperature sensor failure.
Contact customer service &
repair center.
“E2” code displays
Tube temperature sensor failure.
Contact customer service &
repair center.
Water full displays
Water tank in chassis is full.
Drain the condensation and re-start
the unit.
Note:
- Do not dismantle or repair the unit without authorization, improper repair will void the warranty card and cause harm to
you and your property.
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