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Troubleshooting
English66
Troubleshooting
SmartThings (applicable models only)
Symptom Action
Could not nd
“SmartThings” in
the app market.
• The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides. In addition, as for the SmartThings app
or the functions that the app supports, the new application
update policy on the existing OS version can be suspended due
to usability or security reasons.
The SmartThings
app fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings
app is installed but
is not connected to
my refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the SmartThings
App after the app was installed, you must make the connection
using the device registration function of the app.
Could not log into
the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but
does not run.
• Exit and restart the SmartThings app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
The Wi-Fi icon is
blinking. ( )
• Connect your refrigerator with the SmartThings app before use.
When the connection is made successfully, the indicator stops
blinking.
- If you fail to make connection or don’t want to use the app,
press and hold the Lock button for 10 seconds. The indicator
stops blinking with "O FF" shown on the temperature
display.
Untitled-2 66 2022-11-29 10:51:04
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