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nuwavenow.com | 19
WARRANTY
DISPUTE RESOLUTION PROCEDURE • OWNER’S MANUAL
DISPUTE RESOLUTION PROCEDURE
For disputes relating to use of the website or use or purchase of a NuWave product or service (collec-
tively “Disputes”), you agree to rst contact NuWave LLC at (877) 689-2838 (phone), (847) 367-5486
(facsimile), or legal@nuwavenow.com (email). If we cannot resolve your dispute informally, any and
all disputes shall be submitted to nal and binding arbitration. You may start the arbitration process by
submitting in writing a demand to the American Arbitration Association (“AAA”) and sending a copy to
NuWave. NuWave will pay all ling costs. A single arbitrator of the AAA will conduct the arbitration in a
location convenient to you or by phone. The arbitrator’s award will be binding and may be entered as
a judgment in a court of competent jurisdiction. The arbitration will be conducted in accordance with
the provisions of AAA’s Commercial Arbitration Rules and Mediation Procedures in effect at the time
of submission of your demand for arbitration. See https://www.adr.org/sites/default/les/Commercial-
Rules_Web.pdf. Except as may be required by law as determined by an arbitrator, no party or arbitrator
may disclose the existence, content, or results of any arbitration hereunder without prior written consent
of both parties.
A. WAIVER OF RIGHT TO SUE. By agreeing to arbitration you understand that, to the maximum
extent permitted by law, you are agreeing to waive your right to le suit in any court, to a court hearing,
judge trial, and jury trial.
B. CLASS ACTION WAIVER. To the maximum extent permitted by law you expressly agree to refrain
from bringing or joining any claims in any representative or class-wide capacity, including but not limited
to, bringing or joining any claims in any class action or class-wide arbitration.
C. OPT OUT PROCEDURE. To opt out of arbitration you must contact NuWave. To request to opt out
of arbitration contact us at legal@nuwavenow.com (email), NuWave LLC, 560 Bunker Ct., Vernon Hills,
IL 60061, U.S.A., (847) 367-5486 (fax), or (877) 689-2838 or (224) 206-3019 (phone). You will have
thirty (30) days from the date of product delivery to opt out of arbitration with respect to any dispute
arising out of or relating to use or purchase of any NuWave product. If more than 30 days have passed
you are not eligible to opt out of arbitration and will have waived your right to sue or participate in a
class action with respect to the dispute arising out of your purchase or use of a NuWave product. For
any dispute arising out of your use of NuWave’s website, you have thirty (30) days from the date you
provided information to the website to opt out of arbitration. If more than 30 days have passed you are
not eligible to opt out of arbitration and you will have waived your right to sue and participate in a class
action with respect to the dispute arising out of your use of NuWave’s website.
D. SOME MATTERS ARE NOT SUBJECT TO ARBITRATION. Notwithstanding the foregoing, the
following shall not be subject to arbitration and may be adjudicated only in the state and federal courts
of Illinois: (i) any dispute, controversy, or claim relating to or contesting the validity of our intellectual
property rights and proprietary rights, including without limitation, patents, trademarks, service marks,
copyrights, or trade secrets; (ii) an action by a party for temporary, preliminary, or permanent injunctive
relief, whether prohibitive or mandatory, or other provisional relief; or (iii) interactions with governmental
and regulatory authorities. (i) any dispute, controversy, or claim relating to or contesting the validity of
our intellectual property rights and proprietary rights, including without limitation, patents, trademarks,
service marks, copyrights, or trade secrets; (ii) an action by a party for temporary, preliminary, or per-
manent injunctive relief, whether prohibitive or mandatory, or other provisional relief; or (iii) interactions
with governmental and regulatory authorities. You expressly agree to refrain from bringing or joining
any claims in any representative or class-wide capacity, including but not limited to, bringing or joining
any claims in any class action or any class-wide arbitration.
READ YOUR OWNER’S MANUAL
If you still have any questions about operation or warranty of the product, please contact NuWave LLC
at: 1-877-689-2838 or emailing help@nuwavenow.com (Mon-Fri 7:30am-4:30pm CST).
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