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TROUBLESHOOTING
Samsung works hard to ensure that you don't have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
The range is not
The appliance has been installed
improperly.
,, Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
The floor is sagging or sloping. • Contact a carpenter to correct the
situation.
The kitchen cabinets are not • Insure the cabinets are square and provide
properly aligned and make the sufficient room for installation.
range appear to be not level.
The appliance The kitchen cabinets are not • Contact a builder or installer to make the
must be accessed square and built too tightly in to the appliance accessible.
for servicing and appliance.
cannot be moved The carpet is interfering with ,,
easily, movement of the range.
The oven control You have a function error code. ,,
beeps and displays
an F error code. CODE _USE
-SE- Shorted key
Provide sufficient space so the range can
be lifted over the carpet.
Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
oven sensor opened
E-28 Oven sensor shorted
E-g8 Oven heating error
E-OA Oven heating over
E-OE Door locking error
The surface units Improper cookware is being used. ,, Use pans which are flat and match the
will not maintain diameter of the surface unit selected.
a rolling boil or In some areas, the power (voltage) • Cover the pan with a lid until the desired
will not cook fast may be low. heat is obtained.
enough.
The surface units A fuse in your home may be blown ,, Replace the fuse or reset the circuit
will not turn on. or the circuit breaker tripped, breaker.
The cooktop controls are set • Check to see the correct control is set for
improperly, the surface unit you are using.
The surface unit This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.
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