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Apps and features
45
3
Select
Online Talk
on the main page.
Select
Please enter the details of your inquiry.
, enter your
inquiry, and then select
Request
.
Online Talk
4
You can speak to a service associate to resolve your
computer’s problems.
Waiting times may vary depending on the network and
number of waiting customers.
Online Support(S Service)
A service associate can resolve any problems you have with
your computer using the online chat and remote control
program. You can receive the help when you are having trouble
using Samsung software.
You can access the online service for free for a certain period of
time after purchasing your computer.
•
Online Support(S Service)
may not be offered or its
version may be different depending on the model or
region.
•
If
Online Support(S Service)
is not installed, select
the Start button (
)
→
Microsoft Store
( ) and,
search for
S Service
to download it.
1
Select the Start button ( )
→
All apps
→
Online
Support(S Service)
.
2
Read and agree to the terms and conditions.
This step appears only when the app runs for the first
time.
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