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If a problem occurs ...
30 | RS 195
If a problem occurs ...
Sound problems
Problem Possible cause Possible solution
Page
No sound
The headphones are switched off. Switch the headphones on. 21
No power connection.
Check the connections of the power supply
unit.
17
Headphones are muted. Deactivate the muting function. 22
Audio plug is not properly connected. Check the audio plug connection. 13
Audio source is switched off. Switch the audio source on. –
Volume of the analog audio source is
either set to the minimum or is on
mute.
Increase the volume on the audio source to at
least a medium level/deactivate the muting
function on the audio source.
–
Audio cable is defective. Replace the audio cable. –
Headphones are not correctly paired
with the transmitter (e.g. additional
headphones).
Pair the headphones with the transmitter
again.
27
Wrong audio input is selected. Select the other audio input. 22
Digital audio connection uses incom-
patible data transmission settings.
Set the audio format of your audio source to
“PCM”, with a sampling rate of max. 96 kHz
(see the instruction manual of the audio
source).
–
Occasional sound
dropouts
Headphones are out of the transmit-
ter’s range.
Reduce the distance between the headphones
and the transmitter.
–
The signal is shielded.
Remove obstacles between the transmitter
and the headphones.
–
There are interfering devices (e.g.
WLAN routers, Bluetooth devices or
microwaves) in the vicinity.
Change the position of the transmitter or of
the headphones.
12
Ensure that the transmitter is separated from
other wireless devices by at least 50 cm/20”.
–
Sound too low
Headphone volume is adjusted too
low.
Increase the volume on the headphones. 22
You are using
personal hearing
and
the “standard” setting for the maxi-
mum possible volume is activated.
Activate the “high volume” setting in order to
be able to increase the maximum possible
volume (from product version 06/2017).
26
The volume of the analog audio source
is adjusted too low.
Increase the volume of the analog audio
source to at least a medium level.
–
You hear echoes
when using the head-
phones with a TV
Some TVs can adjust a delay or latency
of the audio signal for the digital audio
output.
Check the audio output settings of your TV
and set the latency to “0”.
–
Sound only on one
ear
The balance is misadjusted. Adjust the balance. 23
The audio cable is not properly con-
nected.
Check the audio plug connection. 13
The audio cable is defective. Replace the audio cable. –
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