VMC4350P User Manual

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83Troubleshooting

Pro 4 Spotlight Camera

User Manual

Optimize multiple 2K streams

You might experience connectivity issues if you’re running multiple 2K live streams on your

Arlo app. To optimize connectivity, check your network environment and adjust your camera

settings as needed.

Make sure your average bandwidth speed is at least 2 Mbps per camera.

Note: To check your Internet speed, visit www.speedtest.net. The result of the Internet speed

test might change, depending on varying amounts of traic. For accurate results, run the

speed test several times.

If you’re still experiencing connectivity issues aer checking your WiFi connection and

Internet speed, do the following tasks until your connection is back to normal.

Adjust your camera settings in the Arlo app:

1. Change the power management settings on each camera to Optimized.

2. Change the power management settings on each camera to Best Battery Life.

For more information, see

Change the video quality and battery usage on page 60.

Troubleshoot Arlo Geofencing

Each Arlo user has a unique setup environment. These are the most common geofencing

issues.

• Your mobile device isn’t sharing its location information with Arlo. See

Prepare your mobile

device for geofencing on page 27.

• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled

for geofencing is still in the Device Location. See Geofencing with multiple mobile devices

on page 29.

• Geofencing stopped working because the location sharing settings for a mobile device

changed. See Prepare your mobile device for geofencing on page 27.

• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or

Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress

the Arlo app.

• Geofencing for your mobile device on your friend’s Arlo account isn’t working.

If you’re a friend on someone else’s Arlo account, your mobile device can only change

Home/Away modes if the Arlo account owner does the following:

• Turn on the Allow Access Rights setting. See

Grant access to friends on page 84.

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Arlo VMC4350P