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16 EN EN 17
Troubleshooting
The solutions below are for general questions. If your problem persists,
visit www.eufylife.com, go to the eufy Clean app, or contact
support@eufylife.com for help.
Problems
Solutions
RoboVac will not turn
on.
• Make sure the main power switch at the side
of RoboVac is turned on.
• Make sure the battery is fully charged.
• If it still has no response, turn o the main
power switch and then turn it back on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main
power switch, wait for 2 seconds, and then
turn it back on.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
Problems
Solutions
You cannot schedule
cleanings.
• Make sure the main power switch at the
side of RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy
Clean app is consistent with that on your
mobile device.
• Check if RoboVac’s battery is charged.
• Cleaning schedules are erased when
RoboVac is powered off. If RoboVac is
powered on without Internet access,
cleaning schedules will not synchronize and
must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust box.
• Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
Problems
Solutions
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base
lights up. If not, reconnect the power cord
with the Charging Base and try a new power
outlet. If the problem persists, contact the
eufy Service Center to repair or replace the
Charging Base.
• Dust off the charging contact pins with a
dry cloth.
• Check if you can hear the “Charging” voice
prompt when RoboVac is attached to the
Charging Base. If not, contact the eufy
Service Center to repair or replace the
Charging Base.
RoboVac cannot return
to the Charging Base.
• Remove objects within 3.3 ft / 1 m to the
left and right side and within 6.6 ft / 2 m of
the front of the Charging Base.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
RoboVac’s movements
or travel path are
abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power
switch off and on.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi password
correctly.
• Make sure your RoboVac, router, and mobile
phone are close enough to ensure a strong
signal strength.
• Make sure your Wi-Fi router supports a
2.4GHz and 802.11b/g/n band; a 5GHz
band is not supported.
Problems
Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill in
the Amazon Alexa app. For details, refer to
the “Smart Integrations” page in the eufy
Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google
Home app onto your smart device and
initiated the “eufy Clean” action in the
Google Home app. For details, refer to the
“Smart Integrations” page in the eufy Clean
App.
• Check if you are using the proper
commands when talking to the Google
Assistant. When making your request, first
say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the
Google Assistant.
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