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68 - Frequently asked questions
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the icon
and drag the slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use
the volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected
to the headphone jack on the computer, the internal speakers
automatically turn off.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the
computer. If it works, contact your dealer or an authorized service
center as the internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and
that it is turned on.
• Make sure that the printer cable is connected securely to a USB
port and the corresponding port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the
original software content that is installed when you purchased
your computer.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for
future recovery operations.
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
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