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150 Audio and Video Functions for the Visually or Hearing
Impaired
155
Using Voice Assistants on the TV
156
Using Other Functions
159 HbbTV
160
Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)
163 Teletext Feature
Precautions and Notes
167 Before Using the Recording and Timeshift Functions
169 Supported broadcasting audio options
170
Read Before Using Apps
171
Read Before Using the Internet Function
173 Read Before Playing Photo, Video or Music Files
190 Read After Installing the TV
191 Supported Resolutions for UHD Input Signals
192
Resolutions for Input Signals supported by 8K models
(QN7**C Series or higher)
193
Supported Resolutions for FreeSync (VRR)
194 Read Before Connecting a Computer (Supported
Resolutions)
197 Supported Resolutions for Video Signals
199 Read Before Using Bluetooth Devices
200
: Parental Rating - Thailand only
201
Licences
Troubleshooting
Picture Issues
202
The screen is or has become dark
203 The picture is not bright, or the picture colours do not look
clear
203 The picture colours are black and white or do not look the
way they should look
204 The TV automatically turns off by itself
204 TV (The Frame TV) cannot be turned off.
204 Unable to power on
205 The TV remains on or does not turn on automatically.
205
Unable to a Channel
206 The TV image does not look as good as it did in the store.
206 Displayed video looks blurry
206 The picture is distorted.
207 There is a dotted line on the edge of the screen.
207
The picture won’t display in full screen.
207
The Subtitle function in the TV menu is deactivated.
207
Subtitles appear on the TV screen.
207
The HDR of the connected external device turns off.
Sound and Noise Issues
208 How can I connect an audio device to the TV?
208 There is no sound or the sound is too low at maximum
volume.
208
The picture is good but there is no sound.
208
HDMI (eARC/ARC) is connected, and there is no sound.
209
The speakers are making an odd sound.
209
The sound is interrupted.
209
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
209 The TV audio is not being played through the Soundbar or
A/V receiver.
210 The sound is not heard clearly.
210 The volume of the external device cannot be adjusted.
210 I want to turn the TV and audio device off and on at the
same time.
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