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HEATIZON.COM
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10. FAQs
Q: What can I cut?
A: The red heating cable in the mat and free-roll cable CANNOT BE CUT
under any circumstances. The mat (the white mesh part) can be cut. The end of
the sensor cable (not the blub end) can be cut/shortened. The unconnected end of
the cold lead (thicker black cable) can be cut/shortened.
Q: Can either the mat or cable be used for an outside application?
A: No, but contact Heatizon to hear about one of our many other solutions
for outdoor applications.
Q: Can either the mat or cable be used for an outside application?
A: No, but contact Heatizon to hear about one of our many other solutions
for outdoor applications.
Q: The junction between the heating cable and the cold lead is thick, what methods
can be used to ensure that it will not cause the flooring above it to lift up.
A: When installing and embedding the junction into thinset and/or mortar if there is a
concern that the junction will cause issues with the flooring. There are two methods:
1. Raise the level of the thinset/mortar to account for the additional
thickness of the junction.
2. Depending on the type of subfloor, make a groove/cut for the
junction to sit down into, lowering the profile of the junction.
Q: Which system mat or cable is the better system?
A: Each system has it’s advantages, but briefly, the mat system is installed faster and is
better for areas that are square/rectangle. The cable system is better for odd
shaped areas and allows for more customization as far as watt density.
Q: Where should the thermostat be located?
A: Wherever the end-user prefers, but take into account that the sensor is 10’ long and
the cold lead is 15’ long. Walls without existing electrical is preferred.
Q: Can the thermostat be upgraded if a different model is preferred?
A: Yes, contact Heatizon (888-239-1232) for the available options.
Q: Can multiple mats/cables be controlled with one thermostat?
A: Yes as long as the amp load for the thermostat is not exceeded. (Consult either an
electrician or Heatizon and the thermostat specifications.)
Q: Can multiple mats/cables be controlled independently of each other with the
same thermostat?
A: No, the thermostat will control mats/cables connected to it as if they are one unit.
Q: What is the difference between the 240V and 120V systems?
A: The 240V systems use half the amperage of the 120V systems, allowing them to be
better suited for larger areas and combining multiple units.
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