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38 TROUBLESHOOTING (CONTINUED)
Further information
When you need information, service or replacement
parts or have a warranty enquiry, please contact the
Customer Care Centre:
• Australia - 13 13 49, 8.00am - 5.00pm EST
Monday to Friday
• New Zealand - 0800 10 66 10, 8.00am - 5.00pm EST
Monday to Friday
Please have the following information ready: Model,
Model Number & Serial Number. This is shown on the
data plate which is visible when the oven door is open.
NOTE: Only authorised personnel should carry out servicing. If the household fuse continues to blow, call the
Customer Care Centre. In the event of a power failure the gas burners may be lit with a hand held igniter and used.
Take care to avoid letting unburnt gas flow for more than 5 seconds when attempting to light the burner.
PROBLEM POSSIBLE CAUSE WHAT TO DO
Flames not staying on when
knob released
Knob not held down long enough in ‘High’
position for flame safeguard
(where fitted) to engage
Repeat lighting procedure and hold
knob down
for 5 seconds in ‘High‘ position
Knob not set between ‘High’ and ‘Low’ Knob MUST be set between these
positions
Dirt or spillage on flame safeguard sensor
(where fitted)
Clean flameguard sensor tip
Low heat, slow cooking Incorrect cooking pot or pan being used Refer to cooktop section for correct
selection
Benchtop or knobs
overheating
Incorrect cooking pot or pan being used Refer to cooktop section for correct
selection
Pot or pan not located on burner properly Ensure pot or pan is centrally located on
burner
Stains appear to be under
ceramic glass
These marks are on the surface of the
ceramic glass
Clean marks off with a razor blade
scraper and ceramic glass cleaner.
Shelf or telescopic runner
slides out when door is
opened
Oven cavity is not level with the ground. Perform a check using a level to verify
cause (refer to installation section).
If not level refer to installer
Oven seal is loose The oven seal is only attached at each
corner. It may seem like a loose fit but
when the oven door is closed it will
function correctly
No action necessary
There is warm air coming
from the top of the oven
door
The oven vent is located under the control
panel. When the oven is on, the air passes
through this vent. This venting is necessary
for proper air circulation in the oven and
good baking results. Do not block vent.
No action necessary
TROUBLESHOOTING (CONTINUED)
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