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37TROUBLESHOOTING
TROUBLESHOOTING
Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service.
It may be possible to avoid a call by fixing the problem
yourself – and so continue cooking.
PROBLEM POSSIBLE CAUSE WHAT TO DO
Oven or grill not working Power not turned on Switch on electricity
Household fuse blown Check fuses
Controls incorrectly set Reset controls
Circuit breaker tripped Check circuit breaker
Clock not set Set time of day on timer
Demo Mode ‘ON’ Deactivate DEMO Mode. Refer to ‘Using
your oven’
Child Lock ‘ON’ Deactivate Child Lock. Refer to ‘Using
your oven’
Oven not heating enough Foil or trays on bottom of oven Remove foil or trays
Oven not pre-heated Pre-heat oven for 30 mins
Light & fans on continuously Timer not in manual mode Set timer to manual mode
Oven not working Timer not in manual mode Set timer to manual mode
Household fuse blown Check fuses
Oven light not working Household fuse blown Check fuses
Circuit breaker tripped Check circuit breaker
Lamp blown or loose in socket Replace or tighten lamp
Cooker smoking when
first used
Protective oils being removed Turn grill on high for 30 mins and then
the oven on 220°C for 1 hour
Too much condensation
building up when baking
Too much water used when cooking Reduce amount of water
Leave oven door open after cooking
Smells when first using oven Protective oils being removed This is normal
Timer flashing Power failure or interruption Reset time of day
Burner will not light
even though the sparker
is working
Knob not held down long enough in ‘High’
position for flame safeguard (where fitted)
to engage
Repeat lighting procedure and hold
knob down for 5 seconds in ‘High‘
position
Gas supply valve turned off Turn on gas supply to appliance
Wrong knob turned off Ensure the knob you are turning
corresponds to the burner you wish to
light
Port blockage in ignition area Ensure the ports in the ignition area are
clean and dry
Ignition spark plugs wet or dirty Dry or clean ignition spark plugs
No spark is obtained when
control knob is activated
Electricity supply is disconnected or
switched off
Switch on electricity or check fuses
Ignition spark plugs wet or dirty Dry or clean ignition spark plugs
Flames uneven or tending
to lift
Flame ports blocked or wet Clean or dry flame ports
Burner incorrectly fitted Ensure this component is fitted
correctly
NOTE: We may charge for service even in the
guarantee period if your problem is due to the
causes listed below.
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