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1. How often do I need to clean my ice maker?
It depends on your usage habits. If you use the ice maker often, it is recommended that you clean it
at least once a week. Failure to clean the machine will cause scale accumulation, which will
eventually block the pump and cause the product to stop working.
2. How should I clean the machine?
It is recommended to use lemon water or a solution of low-acid vinegar and water for cleaning.
Drain the machine immediately after cleaning and then rinse it with pure water.
It is recommended to drain the water tank at least once every three days. This keeps the hardness
of the water low, ensures that impurities can be discharged, and prevents scale buildup in the
water tank.
3. Why are my ice cubes cloudy?
It means that your water quality is turbid. It is recommended to use only drinking water and distilled
water. If your water quality problem is serious, it is recommended that you install a water filtration
system on your faucet.
4. Can I put milk and juice into the water tank to make ice cubes?
Using liquids other than water to make ice cubes is not recommended. Our research has found that
the particles in milk and beverages can easily block the pump and reduce the life of the pump. Also,
the protein in milk is prone to calcification, which chemically reacts with the PU water pipe inside
the machine and easily breaks it, making the product unable to continue working.
5. Why do my ice cubes melt easily?
Because the ice maker is not a refrigerator, it does not have a heat-control function. High ambient
temperatures in summer will accelerate the melting of ice cubes. You can close the lid of the
machine to maintain the internal temperature. Some users put electric fans by the machine to blow
away hot air, which you can also try. However, if you are not going to use the ice cubes for a long
time, we recommend removing them from the ice basket and storing them in your freezer.
6. Why do my ice cubes stick together?
Either the room temperature or the water temperature is too low. You can add water to increase the
temperature of the water in the tank. If this does not work, then the evaporator may have sagged
and become deformed. It is recommended that you push up the cubes with your hand.
7. Why do the ice cubes I made smell of plastic?
The ice cubes themselves have no taste. If they smell of plastic, first try to clean the inside of the
machine with lemon water. Then run a few ice-making cycles and discard the ice cubes made.
Finally, rinse the machine with distilled water.
8. Why does my machine make noise when it is running?
The machine will make a faint sound when it is running. Closing the lid can reduce the noise. If the
water pump makes noise during use, it is recommended to turn off the machine first. Then turn on
the machine after cleaning the filter in the water tank to see whether the noise disappears.
Q&A
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