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Clean the Mopping Cloth and Water Tank
It is recommended to clean the washable mopping cloth and water tank after each
use.
24h
1
After each use, remove the mopping cloth from the water tank.
2
Rinse the mopping cloth and water tank thoroughly with water.
3
Air-dry the mopping cloth and water tank completely to prevent mildew or
unpleasant smells.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit
www.eufylife.com, go to EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• If you still have trouble, turn off the main power switch
and then turn it back on.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power switch,
wait for 2 seconds, and then turn it back on.
• Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the “Voice Alert” section in
this manual.
Problems Solutions
You cannot schedule
cleanings.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• Make sure the scheduled time has been set correctly.
Check if the time zone in the EufyHome app is consistent
with that on your mobile device.
• Check if RoboVac’s power is too low to start cleaning.
• Cleaning schedules are erased when RoboVac is powered
off or when reset to factory default settings. If RoboVac is
powered on without Internet access, cleaning schedules
will not synchronize and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up. If
not, reconnect the adapter with the Charging Base and
try a new power outlet. If the problem persists, contact
the eufy service center to repair or replace the Charging
Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
RoboVac cannot return
to the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• Check if RoboVac is stuck by any objects.
• Clean the charging contact pins.
RoboVac’s movements
or travel path are
abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power switch off and on.
Water does not come
out during mopping.
• Make sure there is enough water in the water tank.
• Make sure the water tank and mopping cloth are properly
installed.
• Check if the water outlets are blocked. If yes, replace the
filter elements.
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