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PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
won’t run.
Unplugged at wall outlet. Plug in firmly, press the On/Off button.
The On/Off button is not pressed
to start the vacuum cleaner.
Press the On/Off button to start the vacuum
cleaner.
Defective wall outlet.
Check with a good appliance or lamp. Have
outlet properly serviced.
The vacuum body is overheated.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
The motor is damaged. Call 1-844-608-3080 for assistance.
Poor job of dirt
pick-up.
The hose and attachments are not
installed correctly.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
Dust bag is not installed correctly.
Check dust bag for correct installation and
ensure it is snapped firmly in place.
Full or clogged dust bag.
Change the dust bag (page 18-19).
There is a clog in the air path.
Check and remove all clogs. Follow instructions
on page 23.
Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 16.
The foam filter or HEPA media
exhaust filter needs to be cleaned
or replaced.
Clean or replace the foam filter or HEPA
media exhaust filter. Follow the foam filter
cleaning or HEPA media exhaust filter cleaning
instructions on page 19-20 or 20-21.
The hose is worn.
Replace the hose assembly. To purchase parts,
call 1-844-608-3080.
The brushroll is worn. Call 1-844-608-3080 for assistance.
The belt is worn or broken. Call 1-844-608-3080 for assistance.
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Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
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