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13
Troubleshooting
If you are unable to get an acceptable image after following the installation
instructions, try the following troubleshooting tips:
1
Are the external power supplies that came with the product
connected and plugged into a working power source? For the
product to function properly, it must be connected to and receiving
power from the external power supply.
2
Was the power to the connected devices turned off prior to
installation? If not, restart them.
3
Have you adjusted the Equalization setting on the repeater and/
or receiver units? There are built-in Equalization adjustment knobs on
every repeater and active receiver, which can be adjusted to obtain the
best picture quality. Use the mini screwdriver included with the product
to adjust this setting until an acceptable image is displayed.
Note: An improper Equalization setting can cause the monitor not to display an image at all. Try
each setting until an acceptable image is displayed.
4
What resolution are you trying to reach? Tripp Lite’s HDMI over Cat5
extenders are tested to support up to 1080p @ 60 Hz video resolution.
See the Product Features section or the installation diagrams in this
manual for details on maximum distance and resolution when using the
repeater and the different receivers. The shorter the extension distance,
the higher the resolution you will be able to obtain. If you are not able
to get an acceptable image after adjusting the Equalization setting, try
lowering your computer’s video resolution or adjusting the refresh rate.
5
What type of cabling are you using? Inferior cabling can result in
poor performance and it is important to use cables that support the
video resolution you are trying to obtain. To achieve maximum distance
and resolution, 24 AWG solid wire UTP cable must be used. Tripp Lite’s
N202-Series Cat6 cables are made with 24 AWG solid wire, as are the
N022-01K-GY (Cat5) and N222-01K-GY bulk cables. The HDMI cables
you are using must also support the video resolution you are trying
to obtain. Inexpensive, low quality HDMI cables may not support the
maximum resolution. It is recommended that you use Tripp Lite’s
P568-Series High-Speed HDMI cables, as they have been tested to
work with the B126-Series extender products.
17-06-500-9333F8-EN.indd 13 7/10/2017 1:20:52 PM
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