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ENG - 33
12 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
; After removing the power cord, insert it
again.
; Power cycle the external device and try
again.
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 10.)
Remote control does not work.
; Point the remote directly at the Soundbar.
; Replace the batteries with new ones.
Soundbar does not output any sound.
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Menu → Settings ( ) → All Settings ( )
→ Sound → Sound Output → Select
Soundbar)
; The cable connection to the Soundbar may
be loose. Remove the cable and connect
again.
; Remove the power cord completely,
reconnect, and turn the power on.
; Reset the product and try again.
(See page 32.)
Soundbar does not connect via Bluetooth.
; When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR button on the remote control or
press the (Source) button on the body
for at least 5 seconds.)
; If the Soundbar is connected to another
device, disconnect that device rst to
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Menu →
Settings ( ) → All Settings ( ) → Sound
→ Sound Output → Bluetooth Speaker List)
; Remove and reconnect the power plug,
then try again.
; Reset the product and try again.
(See page 32.)
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