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19
EN
www.napoleon.com
N415-0539 JUL 06.20
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
For propane - improper lighng procedure.
For natural gas - undersized supply line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully. All gas
grill valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to 15
minutes.
Excessive are-ups/uneven heat. Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear plates and in
drip pan.
Ensure sear plates are installed with the holes towards
the front and the slots on the boom. See assembly
instrucons.
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other debris, or improper air
shuer adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly
according to combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Flames li away from burner,
accompanied by the smell of
gas, and possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a
qualied gas installer.)
Rear and Side burners will not
light with the igniter but will light
with a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch terminal wires.
Liing ames on burner.
Replace with premium heavy-duty baery.
Check that electrode wire is rmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the ignion switch (if equipped)
are rmly pushed onto their respecve terminals.
Close air shuer slightly - see previous problem.
Main burner will not light with
the igniter but will light with a
match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons in
the regulator and does not aect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
Burners will not cross light each
other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
ake o. Regular cleaning will prevent this. See cleaning
instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All gas
grill valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
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