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ENEN
FAQ
Problem Type Possible Cause & Solution
Robot does not turn on
Battery level is low. Recharge the robot at the charging dock, then try again.
The ambient temperature is too low (below 0°C) or too high (above 40°C). The operating temperature of the robot is 0°C
to 40°C.
Robot does not
recharge
The charging dock is not receiving power. Please confirm that both ends of the power cord are plugged in correctly.
Poor contact. Clean the charging contacts of the charging dock and the robot.
Robot does not return
to charging dock
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Please clean the dock's signaling area.
Robot is
malfunctioning
Turn o the robot and then reactivate it.
Robot is making a
strange noise
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
any debris.
Robot no longer cleans
eciently or leaves
dust behind
The dust bin is full. Please clean it.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
Robot cannot connect
to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the app, then try
reconnecting.
Location permission is not open. Please ensure the location permission on the app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not
perform scheduled
cleaning
Robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
FAQ
Problem Type Possible Cause & Solution
Does leaving the robot on the
charging dock consume power if it is
already fully charged?
Leaving the robot on the charging dock after it’s fully charged consumes very little electricity and
helps maintain optimal battery performance.
No water comes out of the water
tank, or only a little bit comes out
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the airhole on the top of the water tank.
The mop pad stops rotating A foreign object is caught in the mop pad. Please clean it.
Robot doesn’t resume cleaning after
charging
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Robot doesn’t return to charging
dock after being moved
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far
from the charging dock, it might not be able to automatically return on its own, in which case you
need to manually place the robot onto the charging dock.
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