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9
Rectifying faults
Malfunctions often have simple explanations. Please read the
following notes before calling the after-sales service.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Indicator Fault Action
Blank There is no power supply. Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
‹ is flashing
Automatic time limit activated. Switch the hotplate off. Make your new settings.
“ is flashing
The controls are damp or an object is
resting on them.
Dry the controls or remove the object.
”‹
Display faulty. Switch the appliance off and back on again after about 30 seconds
using either the household fuse or the circuit breaker in the fuse box.
Contact the after-sales service if this appears in the display again.
”…, all hotplates
are switched off.
Childproof lock faulty. Switch the appliance off and back on again after about 30 seconds
using either the household fuse or the circuit breaker in the fuse box.
Contact the after-sales service if this appears on the display again. You
can still cook with a faulty childproof lock.
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
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