Loading ...
Loading ...
Loading ...
FAQ
245
No images are displayed No memory card inserted Insert a memory card
The photos were taken with another camera Transfer the files to another device to view them
Images cannot be displayed File name was changed on a PC Use suitable software for file transfers from a PC to the
camera
Video quality
Video recordings show flickering/stripes Light source interference in artificial lighting
Select a different frame rate (suitable for the local
alternating current (AC) grid frequency) under
Video
Format / Resolution
Camera noise in video recording The setting wheels were used Avoid using the setting wheels during video shootings
No sound on video recording Playback volume is set too low Increase playback volume
Microphone was covered during shooting Make sure the microphone is not obstructed while
shooting video
Speakers are covered Make sure that speakers are unobstructed during playback
Microphone was deactivated while recording Activate the microphone
Flickering or horizontal stripes in the video
recording
CMOS sensors will display this phenomenon when light
sources like LED lamps or fluorescent tubes are used
Quality may be improved by selecting a manual shutter
speed (e.g. 1/100 s)
Smartphones/WLAN
WLAN connection gets interrupted Camera deactivates when it overheats (safety feature) Allow camera to cool down
Cannot pair with a mobile device The camera was already paired with the mobile device Delete the camera registration from the Bluetooth settings
in the mobile device and repeat pairing process
Mobile device connection/image transfer not
working
The mobile device is too far away Bring the devices closer to each other
Interference from other devices in the vicinity, e.g. other
smartphones or a microwave oven
Increase distance to interfering devices
Interference from multiple mobile devices in the vicinity Re-establish the connection/disconnect other mobile
devices
Mobile device is currently connected to another device Check connection
Camera does not appear on the WLAN
configuration screen of the mobile device
Mobile device does not recognize camera Switch the WLAN function of the mobile device off and on
again
Loading ...
Loading ...
Loading ...