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Problem Cause Solution
Heating unit won’t
light
Igniter pin and burner are wet Dry o with a soft cloth
Igniter battery is incorrectly
inserted
Check which direction the
battery is inserted
Igniter pin is broken
Contact us for parts
replacement
Electrode wire is loose or
disconnected
Reconnect wire to the
igniter box located inside
the re pit behind the
igniter box
Electrode wire is shorting
between valve and igniter pin
Contact us for parts
replacement
Burner won’t light
while using a
match
No gas ow
Check that the gas tank
isn’t empty
Regulator isn’t connected
securely to the tank
Tighten regulator
connection to the gas tank
Gas ow is obstructed
Check all hoses for kinks
and bends
Burner ports are clogged
Turn all gas ow
connections o. Insert an
opened paperclip
(or similar item) into each
of the burner ports to clear
them out.
Heating unit emits
a lot of black
smoke
Flame is obstructed at
burner ports
Check that all burner ports
are free of any small lava
rocks/pumice stones/
LavaGlass pieces
Regulator hose is kinked
Straighten hose of all
bends or kinks
www.SereneLifeHome.com
16
TROUBLESHOOTING
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