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Before calling for service
Troubleshooting
Your washing machine is equipped with an automatic error-monitoring system to
detect and diagnose problems at an early stage. If your washer does not function
properly or does not function at all, check the following before you call for service:
SolutionsProblem Possible Cause
Rattling and
clanking
noise
Foreign objects, such as
keys, coins, or safety pins,
may be in tub or pump.
Stop washer, check tub and drain filter
for foreign objects.
If noise continues after washer is
restarted, call for service.
Thumping
sound
Heavy wash loads may
produce a thumping sound.
Washer load may be out
of balance.
This is normal. If sound continues,
washer is probably out of
balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the load.
Vibrating
noise
Packaging materials were
not removed.
Wash load may be unevenly
distributed in the tub.
Not all leveling feet are
resting firmly
and evenly
on the floor.
Floor not rigid enough.
See the UNPACKING AND REMOVING
SHIPPING MATERIAL section in the
installation instructions.
Pause the cycle and redistribute the load.
See Leveling the Washer in the
Installation Instructions.
Make sure that the floor is solid and
does not flex.
See Flooring in the Installation
Requirements.
Wrinkling Washer not unloaded
promptly.
Washer overloaded.
Hot and cold water inlet
hoses are reversed.
Always remove items from the washer
as soon as the cycle is complete.
The washer can be fully loaded, but the
tub should not be
tightly packed with
items. The lid of the washer should
close easily.
Hot water rinse can set wrinkles in
garments. Check the inlet
hose
connections.
Water
leaking
Inlet hose connection is
loose at faucet or washer.
House drain pipes are
clogged.
Drain hose has come out
of drain or is
not inserted
far enough.
A large item such as a
pillow or
blanket is above
the top of the tub.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly.
Check for water
backing up out of the
drain pipe during drain. If water is seen
coming out of the drain, check for proper
drain hose installation and check for
re st ri ct ions in the dra in . C on ta ct a
plumber to repair drain pipe.
Tie drain hose to inlet hose or standpipe
to prevent it from
coming out during drain.
For smaller drain pipes, insert the drain
hose into the pipe as far as the drain hose
flange. For larger drain pipes, insert the
drain hose into the pipe 1-2 in. past the
flange .
Stop the washer and check the load.
Make sure the load does not crest above
the top edge of the tub.
Excessive
sudsing
Too much detergent or
incorrect detergent.
HE detergents are formulated specifically
for High-Efficiency washers and contain
suds reducing agents. Only use detergent
with the High-Efficiency (HE) logo.
Staining
Washer was not unloaded
promptly.
Clothes were not properly
sorted.
Always remove items from the washer
as soon as possible
after the cycle is
co mp le te. Alw ays wa sh da rk colors
separately from light colors and whites
to prevent discoloration. Never wash
heavily soiled items washed with lightly
soiled items.
Wash cycle
time is
longer
than
usual
The washer automatically
adjusts the wash time for
the amount of laundry,
water pressure and other
operating conditions.
This is normal. The wa sher adjusts
cycle time automatically to provide
optimal results for the selected cycle.
The time remaining shown in the display
is only an estimate. Actual time may
vary.
Musty or
mildewy
odor in
washer
Incorrect or too much
detergent has
Inside of tub was
not cleaned properly.
been
used .
Use only High-Efficiency (HE) detergent
in accordance with
the manufacturer’s
instructions. Run an Express cycle with
bleach once a month to clean tub and
remove any mold from inside washer.
Before calling for service
Troubleshooting
SolutionsProblem Possible Cause
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