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device at a given time. If you need to use the cloud on multiple devices under one account
simultaneously, you need to subscribe Cloud Services for each camera.
3.13. How do I check my current Cloud Service
plans?
Go to [Me] -> [My Cloud Service], and you will be able to view all Cloud Service plans.
On the Cloud Service list page, you can associate a Cloud Service to a device, or unassociate a
Cloud Service from a device, and then associate it to another device.
3.14. Can I subscribe an additional plan when I already have
an existing one? How is the service time calculated?
If your device is already bundled with a Cloud Service that is not automatically renewed, you can
continue to subscribe to new ones. The new Cloud Service will automatically take effect after the
current one expires;
if your device is already bundled with a Cloud Service that automatically renews, you need to
unbundle the current Cloud Service or cancel the automatic renewals before you subscribe to a
new one.
3.15. Is a subscription to a Cloud Service plan refundable?
Cloud Service is a type of virtual service and can’t be terminated once activated. Our Cloud
Service plans cannot be refunded or exchanged after subscribing. If any problem occurs while
using Cloud Services, please email support@blurams.com.
3.16. How do I use the activation code?
Tap the “ ” icon of the device on the [Device] page and enter the Cloud Service page. Find the
[Pay by activation code].
If the device isn’t associated with any plan, the code will take effect immediately ;
if the device is associated with a plan which is not automatically renewed, the code will take
effect after the current plan expires;
If the device is associated with a plan which is automatically renewed, you cannot use a code
until you disassociate it from this plan or you cancel your auto-renewal subscription. Please enter
the web client to cancel the auto-renew Cloud Service plan.
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