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35
Item
Problems Solutions
7
Over-heating
Check whether the EV charging cable is
securely connected.
Ensure the operating temperature is
within the specified range on the
product label.
Stop charging. Restart charging until it
is within the operation temperature
range.
8
Residual current detected
Unplug the vehicle and plug in again. If the
problem persists, contact customer support.
9 Bluetooth communication failure
Make sure the Bluetooth is enabled on
your mobile device and the charger is
powered on and operating properly.
Forget the charger in the Bluetooth
settings on your mobile device and pair
the charger to your device via Bluetooth
again.
If the problem persists, contact
customer support.
10 Update failure via Bluetooth
Make sure the charger is in idle status.
Make sure the Bluetooth connection is
working properly.
If the problem persists, contact
customer support.
11 Internet connection fails
Try to connect another device to the
same Internet, verifying the Internet
connection is working properly.
If the problem persists, contact
customer support.
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