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Appendix
English46
Appendix
Problem Solutions
While registering
for the product, I
get a message that
registration has failed.
• Try the product registration procedure again by referring to the pop-up
messages.
• Try the product registration procedure again by referring to the
‘SmartThings app’ section in the user manual.
• Refer to the instructions in the ‘SmartThings app’ section of the user
manual to resolve the product registration problem.
• When the product registration keeps failing, restart the SmartThings app
and try the product registration.
• All users should use the Samsung account issued by the country which
launches the product.
The Clean Station is not
connected to Wi-Fi.
• Check the settings of the wireless router.
Clean Station is
successfully connected
to the smartphone,
but I cannot operate
the product from the
smartphone.
• Turn off the SmartThings app and then run it again.
• Disconnect the smartphone from the wireless router and then connect it
again.
• Turn off the Clean Station and turn it back on. Wait for a few minutes,
and then open the SmartThings app again. I cannot turn on the vacuum
cleaner on the SmartThings app.
I cannot turn on the
vacuum cleaner on the
SmartThings app.
• Check if the vacuum cleaner is offline on the SmartThings app.
• Connect the wireless router with the Clean Station again by referring to
the ‘SmartThings app ’ section in the user manual.
The Clean Station
appears to be offline
in the SmartThings
app after successfully
registering the device.
• Check the Internet connection of your wireless router. Firewall settings in
your network may interrupt the SmartThings app to work normally.
• Connection may be lost if the Clean Station is too far away from the
wireless router.
• Close the SmartThings app and then restart it.
• If you cannot resolve the lost connection, try registering your product
again.
• If the SSID/password of your wireless router has changed, try the product
registration again.
• Check if the Clean Station is in Sleep mode. To cancel the Sleep mode,
press the Auto Empty button. When controlling with a smartphone, a
response is delayed.
• If the vacuum cleaner and the smartphone are not connected to the same
wireless router, a response can be delayed depending on the network
environment.
When controlling with a
smartphone, a response
is delayed.
• If your smartphone is not connected to the same network as the Clean
Station, response can be delayed depending on the network environment.
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