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26 PowerXL Vortex Pro Air Fryer™
90-Day Money-Back Guarantee
The PowerXL® Vortex Pro Air Fryer™ is covered
by a 90-day money-back guarantee. If you are
not 100% satised with your product, return the
product and request a replacement product or
refund. Proof of purchase is required. Refunds will
include the purchase price, less processing and
handling. Follow the instructions in the Return Policy
below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized
retailer, include a 1-year replacement guarantee if
your product or component part does not perform
as expected, the guarantee extends only to the
original purchaser and is not transferable. If you
experience an issue with one of our products
within 1year of purchase, return the product or the
component part for replacement with a functionally
equivalent new product or part. The original proof
of purchase is required, and you are responsible
to pay to return the appliance to us. In the event
a replacement appliance is issued, the guarantee
coverage ends six (6)months following the receipt
date of the replacement appliance or the remainder
of the existing guarantee, whichever is later.
Empower Brands, LLC reserves the right to replace
the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return
the product under the money-back guarantee,
your order number can be used as the return
merchandise authorization number (RMA). If the
product was purchased in a retail store, return the
product to the store or use “RETAIL” as the RMA.
Return your product to the address provided below
for a replacement, which will incur no additional
processing and handling fees, or for the refund of
your purchase price, less processing and handling.
You are responsible for the cost of returning the
product. You can locate your order number at www.
customerstatus.com. You can call customer service
at 973-287-5129 or email info@tvcustomerinfo.
com for any additional questions. Pack the product
carefully and include in the package a note with
(1)your name, (2) mailing address, (3) phone
number, (4) email address, (5) reason for return,
and (6) proof of purchase or order number, and
(7) specify on the note whether you are requesting
a refund or replacement. Write the RMA on the
outside of thepackage.
Send the product to the following return address:
PowerXL Vortex Pro Air Fryer
Empower Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been
acknowledged after two weeks, please contact
Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back
guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased
directly from Empower Brands, LLC. If the item
was purchased from an authorized retailer, proof
of purchase is required, and a check will be issued
for the item and salestaxamount. Processing and
handling fees are non-refundable.
VORTEX PRO AIR FRYER
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