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24 PowerXL Vortex Pro Air Fryer™
Troubleshooting
Symptom Possible Cause Solution
The appliance
does not work
The appliance is not plugged in. Plug the Power Cable into an electrical outlet.
The appliance is plugged into an outlet that is shared
with other devices.
Plug the appliance into a dedicated
electrical outlet.
The appliance has not been turned on by setting the
preparation time and temperature.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
The appliance might have been turned off.
If the Power button is pressed while cooking, the
Auto Shut-Off mode will be triggered.
Press the Power Button. Select a time and
temperature. Press the Power Button again and
cooking will begin.
Food is not cooked
The Basket is overloaded. Use smaller batches for more even frying.
The temperature is set too low. Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken during
the cooking process.
See “Shaking” section in “Instructions for Use”.
Basket will not slide into appliance properly
The Basket is overloaded. Do not ll the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly.
Gently push the Fry Tray into the Basket until it
clicks.
Smoke coming from appliance
Too much oil is being used. Wipe down to remove excess oil.
The Basket has grease residue from the
previous operation.
Clean the Basket after each use.
French fries are not fried evenly
Potatoes are not prepped properly. Consult a recipe for potato type and prep.
Fries are not cut evenly. Cut fries thinner or reshape fries.
Fries are too crowded. Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during preparation. Pat dry to remove excess starch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error
E1 - Broken circuit of the thermal sensor
Call Customer Service at 1-973-287-5129
E2 - Short circuit of the thermal sensor
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