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If a problem occurs ...
36 |
RS 5000
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the
proposed solutions, visit the RS 5000 product page at www.sennheiser.com for the most up-to-date
list of frequently asked questions.
You may also contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your
country, search at www.sennheiser.com.
Sound only on
one ear
The balance is misadjusted. Adjust the balance. 23
The audio cable is not properly
connected.
Check the audio plug connection. 11
The TV has only a mono headphone
socket
Use an adapter (mono to stereo jack
socket) to connect the transmitter to
the TV.
–
Sound is
distorted
The audio cable is defective. Replace the audio cable. –
The signal of the audio source is
distorted.
Reduce the volume of the audio
source.
–
The volume on the stethoset
receiver is adjusted to high.
Reduce the volume on the stethoset
receiver.
22
You hear echos
when using the
stethoset
receiver with a
TV
Some TVs can adjust a delay or
latency of the audio signal for the
digital audio output.
Check the audio output settings of
your TV and set the latency to “0”.
–
The battery
status display
goes off
The battery status display is set so
that it goes off after 30 seconds.
Set the battery status display so that
it is permanently displayed.
31
More than one stethoset receiver is
currently connected to the
transmitter.
This function is only possible when
only one stethoset receiver/receiver is
connected to the transmitter.
–
2 beeps during
operation
The rechargeable battery is almost
empty.
Recharge the rechargeable battery. 16
The operating
time decreases
The rechargeable battery is
exhausted.
Have the rechargeable battery
replaced by an authorized Sennheiser
service partner.
28
A hearing profile
or the balance
cannot be
activated or
changed
The hearing profile and balance
protection is activated.
Deactivate the hearing profile and
balance protection.
32
More than one stethoset receiver/
receiver is currently connected to
the transmitter.
This function is only possible when
only one stethoset receiver/receiver is
connected to the transmitter.
–
The stethoset
receiver does
not connect to
the transmitter
The stethoset receiver is not paired
with the transmitter.
Pair the stethoset receiver with the
transmitter.
29
The distance to the transmitter is
too large.
Reduce the distance between the
stethoset receiver and the
transmitter.
–
4 stethoset receivers are currently
connected to the transmitter
Up to 4 stethoset receivers can be
simultaneously used with the
transmitter.
–
Problem Possible cause Possible solution Page
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