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ninjakitchen.co.uk
ninjakitchen.co.uk
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, unplug unit before
troubleshooting.
Ensure the unit is not charging when troubleshooting. Ensure the unit is fully charged and vessel
is properly aligned.
Control panel doesn’t turn o.
• Press and hold the
Button to turn the cordless blender ON and OFF.
Doesn’t mix well; ingredients get stuck.
• When filling the vessel, start with liquid to the MIN LIQUID line, then fresh fruit or veggies, followed by
leafy greens or herbs. Add your seeds, powders, or nut butters. Finish with ice or frozen ingredients.
• If ingredients are routinely getting stuck, adding some liquid will usually help. Ensure you have filled
the vessel to or above the MIN LIQUID line. You can also shake the blender while blending or turn the
blender upside down, start a blend cycle, and turn it right side up to move ingredients while blending.
Sip lid is hard to assemble on the vessel.
• Set the assembled motor base and vessel on a level surface. Carefully place the sip lid on the top of
the vessel and align the threads so the sip lid sits flat. Turn clockwise until you have a tight seal.
Vessel is hard to assemble on the motor base.
• Set the motor base on a level surface. Place the vessel on the top of the motor base and align the
threads so the vessel sits flat. Turn clockwise until you have a tight seal. The LEDs on the display will
be solid purple when the vessel is properly installed.
PRODUCT REGISTRATION
Please visit
www.ninjakitchen.co.uk/register-guarantee
to register your new Ninja® product within
twenty eight (28) days of purchase. You will be asked to provide the store name, date of purchase, and
model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification.
ONE (1) YEAR LIMITED WARRANTY
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of
the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Ninja
we are so confident about the quality of our products that we give the owner a manufacturer’s guarantee
of 1 year. These terms and conditions relate to our manufacturer’s guarantee only – your statutory rights
are unaected. The conditions below describe the prerequisites and scope of our guarantee. They do not
aect your statutory rights or the obligations of your retailer and your contract with them.
Ninja Guarantees
A household appliance like a Ninja Blast constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality. Every Ninja
machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453)
is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Ninja representative. You’ll also find online support at www.nInjakitchen.co.uk.
How do I register my extended Ninja guarantee?
If you have purchased your Ninja Blast directly from ninjakitchen.co.uk your extended guarantee is
registered automatically. You can also register your guarantee online within 28 days of purchase.
• To register online, please visit www.ninjakitchen.co.uk/register-guarantee.
• Keep a note of the date you purchased the machine.
IMPORTANT
• The 1 year standard guarantee will only cover your product from the date of purchase.
• Please always keep your receipt. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid
receipt may invalidate your guarantee.
What are the benefits of registering my free Ninja guarantee?
When you register your guarantee, we’ll have your details to hand if we ever need to get in touch. If you
further agree to receive communications from us, you can also receive tips and advice on how to get the
best out of your Ninja Blast and hear the latest news about new Ninja technology and launches. If you
register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Ninja machines guaranteed for?
Our confidence in our design and quality control means that your new Ninja Blast is guaranteed for a total
of 1 year.
What is covered by the free Ninja guarantee?
Repair or replacement of your Ninja machine (at Ninja’s discretion), including all parts and labour. A Ninja
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Ninja guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the Ninja Blast which is not in accordance with the Ninja Operating Manual supplied with
your machine.
• Use of the Ninja Blast for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Ninja Genuine Components
• Faulty installation (except where installed by Ninja).
• Repairs or alterations carried out by parties other than Ninja or its agents.
Where can I buy genuine Ninja spares and accessories?
Ninja spares and accessories are developed by the same engineers who developed your Ninja Blast.
You’ll find a full range of Ninja spares, replacement parts and accessories for all Ninja machines at
www.ninjakitchen.co.uk.
Please remember that damage caused by the use of non-Ninja spares may not be covered under your
guarantee.
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