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HomeConnect en
21
Setting Selection or display Additional information
Connection to the Wi-Fi
– Wireless module switched off
– Wireless module switched on
If Wi-Fi has been activated, you can use the HomeCon-
nect functions.
is only displayed if the hob has been previously
connected to a network.
Set using the app
– Switched off
– Switched on
1
If is switched off, only the hob's operating statuses
are displayed in the HomeConnect app.
Software update
– Update available and ready to in-
stall
– Start installation
is only displayed if a software update is available.
Controlling remote access by after-
sales service
– Not authorised
– Authorised
is only displayed if after-sales service is attempting
to connect to the hob. After granting access, you can ter-
minate this at any time.
Display Wi-Fi signal strength
– Not connected to the WLAN home
network (Wi-Fi)
– Signal strength 1 (poor)
– Signal strength 2 (moderate)
– Signal strength 3 (good)
is only displayed if there is a connection to the
WLAN home network (Wi-Fi).
Connection to HomeConnect server
– Not connected
– Connected
is only displayed if there is a connection to the
WLAN home network (Wi-Fi).
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Factory setting
24.3 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of op-
timisation, troubleshooting or security updates.
To do this, you must be a registered HomeCon-
nectuser, have installed the app on your mobile device
and be connected to the HomeConnectserver.
As soon as a software update is available, you will be
informed via the HomeConnectapp and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start in-
stalling it via the HomeConnectapp if you are in your
WLAN home network (Wi-Fi). The HomeConnectapp
will inform you once installation is successful.
Notes
¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡ We recommend that you install security updates as
soon as possible.
24.4 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the HomeConnect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip:For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com
24.5 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
HomeConnect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the Wi-Fi
communication module installed).
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the HomeConnect
functions for use and is only required when you want to
use the HomeConnect functions for the first time.
Note:Please note that the HomeConnect functions
can only be utilised with the HomeConnect app. In-
formation on data protection can be retrieved in the
HomeConnect app.
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