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Frequently Asked Questions
Problem Possible cause and solution
The brew unit cannot be
removed.
The brew unit is not positioned correctly.
If necessary, turn the handle on the brew unit back
to the start position. Close the appliance door.
Switch the coffee machine off.
Wait approx.1minute before switching the coffee
machine back on.
This will initialize the brew unit drive and put it back
into the start position.
If necessary, repeat these steps.
Drink dispensing is
prematurely aborted
even though there is a
container under the
central spout.
This is not a fault.
If the container has a very wide opening that
prevents the cup rim sensor from making contact
with the edge of the container (e.g., in the case of a
very large cup), the drink will be cancelled. Use a
different container or position the existing one so
that the sensor can detect the rim.
Coffee dispensing is
repeatedly interrupted
and the message Fill the
bean container appears in
the display.
This is not a fault.
The brew unit has not detected the ground coffee.
Certain types of coffee produce a small amount of
coffee when they are ground. In such cases, the
grinder is usually set to fine and the minimum
quantity of coffee is set.
Confirm the message withOK.
If the display appears with all types of coffee:
Set the grinder to a coarser setting (see “Grinder
setting”).
Select a larger quantity of coffee.
Don’t forget to check any drinks changed in
“Profiles”.
If the message only appears when dispensing certain
drinks:
Check the quantity of coffee set for this drink (see
“Quantity of coffee”). Select a larger quantity of
coffee.
You may also need to set a coarser grinder setting.
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