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Channel and Broadcast Issues
223 "Weak or No Signal" displayed in TV mode or cannot
channel.
223 The TV is not receiving all channels.
223
The subtitles are not provided on a digital channel.
223 Broadcasting is deactivated.
External Device Connectivity Issues
224
The "Mode Not Supported" message appears.
224
The video is OK but there is no audio.
224
I want to connect to a PC and mobile device via screen
mirroring.
225 No screen appears when connecting the TV to an external
device.
225
I want to connect to a Bluetooth speaker.
225 The PC screen does not appear or it
Network Issues
226
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
226
Wired network connection failed.
226
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
227 What is Anynet+?
227
Anynet+ does not work. The connected device is not
displayed.
227
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
228 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
228 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
228
The Anynet+ device won't play.
Remote Control Issues
229
The remote control does not work.
229
External devices cannot be operated with the TV remote
control.
Recording Issues
230 The Timeshift or recording function cannot be used.
230
Cannot record videos received from an external device or
Samsung TV Plus.
230 The "Format Device" message appears when the Timeshift
or recording function is used.
230 The recorded on the TV are not played back on a PC.
Apps
231
I launched an app, but it's in a different language. How can I
change the language?
231 The app does not work properly. Its image quality is poor.
231 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
232
Some are interrupted during playback.
232 Some can't be played.
Voice Assistant Issues
233
The microphone is off.
233
The voice commands do not work well.
233
Bixby/Alexa answers although I did not call it.
234
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
234
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
235
During voice recognition, the heavy load message appears
and the function does not work.
235
I want to see weather information of the desired area.
Other issues
236 The TV is hot.
236 The TV smells like plastic.
236 The settings are lost after 5 minutes or every time the TV is
turned off.
236 The TV is tilted to the side.
236 The stand is wobbly or crooked.
236 A POP (TV’s internal banner ad) appears on the screen.
237 The TV is making a popping noise.
237 The TV is making a humming noise.
237 The TV narrates the screen events in voice-over.
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