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168 Using Voice Assistants on the TV
169
Using Other Functions
171
HbbTV
172
Using a TV Viewing Card (“CI or CI+ Card”)
175 Teletext Feature
Precautions and Notes
179 Before Using the Recording and Timeshift Functions
181
Supported broadcasting audio options
182
Read Before Using Apps
183
Read Before Using the Internet Function
185
Read Before Playing Photo, Video or Music Files
200 Read After Installing the TV
201 Supported Resolutions for UHD Input Signals
202 Resolutions for Input Signals supported by 8K models
(QN7**B Series or higher)
203
Supported Resolutions for FreeSync (VRR)
204
Read Before Connecting a Computer (Supported
Resolutions)
207 Supported Resolutions for Video Signals
209 Read Before Using Bluetooth Devices
210 Licences & Other Information
Troubleshooting
Picture Issues
212
The screen is or has become dark
213 The picture is not bright, or the picture colours do not look
clear
214 The picture colours are black and white or do not look the
way they should look
214 The TV automatically turns off by itself
215 TV (The Frame TV) cannot be turned off.
215 Unable to power on
215 The TV remains on or does not turn on automatically.
216
Unable to a Channel
216 The TV image does not look as good as it did in the store.
216 Displayed video looks blurry
217 The picture is distorted.
217 There is a dotted line on the edge of the screen.
217
The picture won’t display in full screen.
217
The Subtitle function in the TV menu is deactivated.
218
Subtitles appear on the TV screen.
218
The HDR of the connected external device turns off.
Sound and Noise Issues
219 How can I connect an audio device to the TV?
219 There is no sound or the sound is too low at maximum
volume.
219
The picture is good but there is no sound.
220
HDMI (eARC) is connected, and there is no sound.
220
The speakers are making an odd sound.
220
The sound is interrupted.
221
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
221 The TV audio is not being played through the Sound bar or
A/V receiver.
221 The sound is not heard clearly.
222 The volume of the external device cannot be adjusted.
222 I want to turn the TV and audio device off and on at the
same time.
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