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Troubleshooting
The troubleshooting section below is for solving frequently asked questions for the humidifier.
If your problem persists, please contact customer support.
For Smart Humidifier
Problem Possible Solution
Humidifier doesn’t turn on.
Makes sure the power cable is securely
connected and press the Power Button again.
The water temperature may be too low. Use room
temperature water.
Add at least 1L of purified or distilled water into the water tank.
Little or no mist comes out.
Turn the mist level to a higher setting.
Add at least 1L of purified or distilled water into the water tank.
There may be too much water in the base chamber. Empty the
base chamber and refill the water tank (not the base chamber)
and place the water tank properly onto the base.
Make sure the air inlet on the bottom of the base is not blocked.
The humidifier should not be set on carpet or other surfaces that
may block the air inlet.
Make sure the nozzle is not blocked or clogged.
Make sure the humidifier is on a level surface.
Clean the water tank and base chamber.
Set the mist level to a lower setting.
Water temperature may be too low. Turn the mist level to the
highest setting and let the humidifier run for a while, then
adjust to the desired setting.
The humidifier uses up water based on the environmental
temperature and humidity. If your environment is cold and/or dry,
the humidifier will run out of water faster.
If the water tank or base was washed with detergent, rinse
thoroughly with clean water to remove any detergent.
The water usage of the
humidier is too fast.
Humidifier produces an
unusual smell.
Humidifier makes a loud or
unusual noise.
If the humidifier is new, unplug and rinse all parts, then place in
a cool, dry place for 12 hours.
If essential oils were placed on the aroma pad, rinse the pad under
clean water and allow it to dry.
White dust appears around
the humidifier.
The humidifier may be malfunctioning. Stop using the humidifier
and contact Govee Customer Support.
We recommend using purified or distilled water to fill the
humidifier. Avoid using water with high mineral content.
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