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20
Troubleshooting
You may meet some common issues listed below. We recommend you do a
self check first, but if the problem is not resolved, please contact customer
support at support@tosotdirect.com.
Is the air inlet or
outlet of the indoor
unit blocked?
If using the heating
and cooling mode,
has the indoor
temperature reached
the set temperature?
Did you just turn the
heating mode on?
Power failure?
Is the plug loose?
Circuit breaker trips
or fuse blown?
Did you just restart
the unit after powering
it off?
Are batteries in the
remote control
exhausted?
Are batteries in the
remote control installed
properly?
Remove the obstacles.
Once the ambient indoor
temperature reaches the set
temperature, the indoor unit
will stop blowing out air.
After starting the heat mode the
indoor unit will delay 1-5 minutes
before blowing air.
Wait after power recovery.
Reinsert the plug.
Contact customer support or
qualified professionals.
The unit is experiencing the
3-Minute Compressor Protection
to help extend the lifespan of
your unit. Wait for 3min, and
then turn on the unit again.
Replace with two new AAA(1.5V)
batteries.
Make sure the polarities (+ & -)
are aligned correctly.
No air emitted from
the indoor unit
Air conditioner will
not operate
Issues Self check Solutions
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