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www.tsicustomerservice.comA3332
7
TROUBLESHOOTING
Problem Root Cause Corrective Action
Unit continues to run
a๎er reaching set
temperature/or
powering o๎.
Cool down cycle
Normal operation, will continue to run for several minutes before
shutting down. Times will vary based on heating. UNIT WILL BLOW
COOL AIR.
Heat turns on randomly.
Ambient room
temperature scan.
Normal operation, unit will periodically run to test air temperature.
Will run 3 minute of cool air and 3 minutes of warm air.
Buttons do not work.
Defective control
panel circuit board.
Replace control panel circuit board.
Control panel does not
illuminate.
Defective control
panel circuit board.
Replace control panel circuit board.
How many quartz
heating elements are in
my unit?
9QI product Inquiry. 6 Infrared Quartz heating elements.
Remote control is not
working when buttons
are pressed.
No batteries or battery
power.
Change the remote batteries.
poor signal
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
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