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www.tsicustomerservice.comA3332
6
TROUBLESHOOTING
Problem Root Cause Corrective Action
Display shows “ ” e thermostat sensor
is broken or
disconnected.
Unplug the replace, remove the back panel of the replace and check
that the thermostat is plugged into the main circuit board. If this does
not solve the problem contact customer service for a replacement
thermostat sensor.
Display shows “ ”
e thermostat sensor
is broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Power cord overheat-
ing protection has
activated.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters draw more current than
small appliances, overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use check frequently
to determine if your plug outlet or faceplate is HOT! If so, discontinue
use of the heater and have a qualied electrician check and/or replace the
faulty outlet(s).
Heater does not blow
warm air.
Cool down cycle
Normal operation, will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time
cool air will blow.
Dirty lters Clean the lter gently with a vacuum.
Not reaching set
temperature.
Perform a master reset; turn o and unplug unit. Hold down main
power button on the unit itself. Continue to hold button down while
plugging unit back in. Once unit is plugged back in continue to hold
button for 5 seconds and then release. Turn unit back on and
temperature should ash 72 degrees then display the ambient room
temperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in conjunction
with a primary heat source.
Temperature display not
matching room
temperature read by
other thermostats.
Calibration
Press and hold timer button, 00 ashes then a single digit between -9
degrees to 9 degrees will appear. At this point release the timer button
and use the arrow up/down button to adjust the temperature variance up
to 9 degrees +/- . Aer 10 second without control input the heater will
exit thermostat calibration.
e heater is taking a
long time to reach
desired room
temperature.
Dirty lter Clean the lter gently with a vacuum.
Improper use of unit
Unit is designed to be used as a supplemental heat source in conjunction
with a primary heat source.
Location
Your unit should always be positioned on an inside wall with proper
insulation. e heater provides supplemental heating for up to 1000 sq/
in conjunction with a primary heat source.
Location
e back and side of the heater should be greater than 6 inches away
from objects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control
panel circuit board.
Replace control panel circuit board.
Heater does not turn
on but other functions
work ne.
Manual reset needed
Turn the POWER to “OFF” and unplug the unit from the wall outlet for
5 minutes. Aer 5 minutes plug the unit back into wall outlet, and
operate as normal. If the problem persist contact customer service.
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