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Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
2. Turn o the unit to disengage from the carpet, then restart.
My vacuum has a PowerFins nozzle but the brushroll doesn’t spin.
1. Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating. If vacuum turns o on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
make sure vacuum power is o before plugging in the charger.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/O switch to restart the vacuum.
Battery Indicator Lights on hand vacuum are flashing.
• Top LED is solid yellow (Fig. A): Nozzle clog.
(See the Maintaining Your Vacuum section.)
• Bottom LED is flashing (Fig. B): Battery needs to be charged.
Contact Customer Service at
1-800-798-7398 or sharkclean.com
if you experience any of the indications listed below:
• Bottom and middle LEDs are flashing (Fig. C):
Overcurrent or short.
• Top and bottom LEDs are flashing (Fig. D):
Motor is overheating.
• Middle LED is flashing (Fig. E): Overspeed.
• Top LED is flashing (Fig. F): Communication.
• Top LED blinking yellow (Fig. G): There may be
an electrical problem with the nozzle.
NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit's configuration.
To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
Crevice Tool
B
Duster Crevice Tool
C
Upholstery Tool
D
Wide Upholstery Tool
E
Pet Multi-Tool
F
Motorized Hand Tool
G
Replacement Battery
H
Battery Charging Sleeve
D
H
C
F
B
A
G
E
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the battery before servicing.
NOTE: If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398 or sharkclean.com/support.
Fig. E Fig. GFig. F
Fig. B Fig. C Fig. DFig. A
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