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Troubleshooting Guide
Power-related problems
Shooting-related problems
Communication problems
Operation problems
Display problems
Playback problems
Sensor cleaning problems
Computer connection problems
Problems with the multi-function shoe
If a problem occurs with the camera, first refer to this Troubleshooting Guide. If this
Troubleshooting Guide does not resolve the problem, take the camera to the nearest Canon
Service Center.
Power-related problems
Batteries cannot be charged with the battery charger.
Do not use any battery packs other than a genuine Canon Battery Pack LP-E17.
In case of charging or charger issues, see Charging the Battery.
The battery charger lamp is blinking.
Orange blinking of the lamp indicates that a protection circuit has prevented charging
because (1) there is a problem with the battery charger or battery, or (2) communication
with a non-Canon battery has failed. In the case of (1), unplug the charger, reinsert the
battery, and wait a few minutes before plugging the charger in again. If the problem
persists, take the camera to the nearest Canon Service Center.
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