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11
Money-Back Guarantee
The PowerXL
®
Smart Brew is covered by a 90-day money-back guarantee. If you are not 100% satised with your
product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will
include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request
a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a one-year replacement guarantee if your product
or component part does not perform as expected, the guarantee extends only to the original purchaser and is not
transferable. If you experience an issue with one of our products within one year of purchase, return the product or the
component part for replacement with a functionally equivalent new product or part. The original proof of purchase is
required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued,
the guarantee coverage ends six months following the receipt date of the replacement appliance or the remainder of
the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to replace the appliance with one of
equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number
can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store,
return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a
replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price,
less processing and handling. You are responsible for the cost of returning the product. You can locate your order
number at www.customerstatus.com. You can call customer service at 973-287-5106 for any additional questions. Pack
the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4)
email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether
you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Smart Brew
Empower Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service
at 973-287-5106.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at pur-
chase if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized
retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and
handling fees are non-refundable.
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