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35TROUBLESHOOTING
ENGLISH
Performance
Washer is not filling
properly.
Filter is clogged.
• Make sure that the inlet filters on the fill valves are not clogged. Refer to Cleaning the
Water Inlet Filters in MAINTENANCE.
Inlet hoses may be kinked.
• Check that the inlet hoses are not kinked or clogged.
Energy efficiency
• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
may be different than for a conventional washer.
Insufficient water supply
• Make sure that both the hot and cold water faucets are turned on all the way.
Lid and drawer is open.
• Close the lid and drawer and make sure that nothing is caught under the lid preventing it
from closing completely.
Water level is too low.
• The water will not normally cover the clothes. The fill level is optimized for the wash
motion to achieve the best wash performance.
Washer will not drain
water.
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
Problem Possible Cause & Solution
Wrinkling Washer is not unloaded promptly.
• Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The
lid of the washer should close easily.
Hot and cold water inlet hoses are reversed.
• A hot water rinse can set wrinkles in garments. Check the inlet hose connectors.
Staining Softener was added directly to the wash load in the drum.
• Always use the dispensers to prevent staining.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is completed.
Clothes were not properly sorted.
• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Poor stain removal Heavily soiled load.
• Heavier soils and tougher stains may require the extra cleaning power of the Main
Washer.
Problem Possible Cause & Solution
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