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33TROUBLESHOOTING
ENGLISH
Operation
Thumping sound Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and redistribute the
clothes.
The clothes may be out of balance.
• Pause the cycle and redistribute the clothes after the lid unlocks.
Vibrating noise Packaging materials are not removed.
• Remove packaging materials.
The clothes may be unevenly distributed in the drum.
• Pause the cycle and redistribute the clothes after the lid unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance instruction to adjust the levelling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See Choosing the Proper Location to select
the proper location.
Washer chimes
repeatedly before
final rinse
This is not an error. This is an alert to allow the addition of liquid fabric softener before
the final rinse.
•See Adding Detergent and Softener for instructions on adding liquid fabric softener to
the load.
To disable or enable the fabric softener alert, press and hold Warm Water and Extra
Rinse at the same time for three seconds.
Problem Possible Cause & Solution
Water Leaking Inlet hose connection is loose at faucet, washer, or Y-connector.
• Check hoses and Y-connectors for leaks, cracks and splits.
• Check and tighten hose connections.
House drain pipes are clogged.
• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe
during drain. If water is seen coming out of the drain, check for proper drain hose
installation and check for restrictions in the drain.
• Contact a plumber to repair the drain pipe.
Drain hose has come out of the drain connector or is not inserted far enough.
• Tie the drain hose to the inlet hose or standpipe to prevent it from coming out during
draining.
• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.
For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.
Oversudsing of detergent
• Oversudsing may create leaks, and may be caused by the type and amount of detergent
used. High-Efficiency detergent is the only detergent recommended.
• Always reduce the amount of detergent if the load is small or lightly soiled, or if your water
is very soft.
• Never use more than the maximum amount shown in the dispenser provided.
Problem Possible Cause & Solution
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